Refund & Replacement Policy

🔄 Replacement & Refund Policy – Binasmat

Thank you for shopping with Binasmat. We strive to provide a seamless shopping experience and want you to be completely satisfied with your purchase.

This policy explains our guidelines and procedures for processing product replacements and refunds. By purchasing from our website, you agree to the terms outlined below.

🔄 Replacement Eligibility

📦 Product Eligibility

At Binasmat, we want to ensure that every product reaches our customers in its original and proper condition.

If you receive a product that is incorrect, faulty, broken, or damaged, you may be eligible for a replacement, subject to verification and the terms of this policy.

⏰ Replacement Time Frame

Binasmat accepts complaints regarding eligible products submitted within 30 days of delivery.

  • Within 7 days: Eligible replacement requests will be processed free of charge.

  • After 7 days: Replacement requests may be subject to applicable charges.

We recommend contacting our customer support team as soon as possible if you notice an issue with your order.

📋 Replacement Process

Step 1: Initiate Your Request

To initiate a replacement, please share a clear video showing the incorrect, faulty, broken, or damaged product with our customer support team within the eligible time frame.

In some cases, the issue may be related to product usage or setup. Our team may guide you through the correct usage or troubleshooting steps to help resolve the issue.

If we determine that the product is genuinely faulty, defective, damaged, broken, or incorrect, we will proceed with the replacement process.

📦 Option A – Return & Replacement

We may ask you to ship the incorrect, faulty, damaged, or broken product back in its original packaging, including:

  • Original Product Box

  • All Original Accessories

  • Any other items originally included with the product

Our customer support team will provide the applicable return or warehouse address and shipping instructions.

Once the returned product is received and verified, the replacement will normally be shipped within 5 working days.

Eligible replacement requests made within the first 7 days of delivery will be processed free of charge.

🚚 Option B – Courier Pickup & Replacement

Depending on the product and circumstances, Binasmat may arrange a courier pickup.

Please:

  1. Pack the product securely.

  2. Include the Original Product Box and All Accessories.

  3. Keep the package ready for courier collection.

  4. Hand over the package to the courier when requested.

The replacement will generally be scheduled within 14 working days, subject to product availability and the applicable replacement process.

❌ Change of Mind

Please note that Binasmat does not offer replacements for “change of mind” requests.

Replacement eligibility applies to products that are incorrect, faulty, defective, broken, or damaged, subject to verification and the terms of this policy.

💰 Refund Policy

Binasmat does not currently offer refunds.

For eligible product issues, we will provide a replacement in accordance with the terms and conditions of this policy.

📞 Customer Support

For questions or assistance regarding a replacement request, please contact our customer support team through our website’s contact page.

We are committed to helping you resolve eligible product issues as quickly and smoothly as possible.

Thank you for choosing Binasmat! ❤️